We want every student to love their instrument. If it isn’t the right fit, here’s how returns work.
Return window
You can return an instrument within 30 days of pickup or delivery.
Condition
- Unopened or like-new with every part, manual, power adapter, and pedal: full refund.
- Opened, used, or missing original packaging: up to a 15% restocking fee. Missing parts are charged at replacement cost.
- Headphones, drumsticks, and special orders can’t be returned unless they’re defective.
These boxes are big, but please hang on to yours for the first 30 days. It’s the safest way to send an instrument back.
How to return
Bring it to our store at 1131 Front Street, Conway, AR 72032, at no cost. To ship it back, call (501) 327-8129 first. You pay return shipping on change-of-mind returns. We pay it if the item arrived damaged, was defective, or we sent the wrong thing.
Damaged in shipping
Check your instrument when it arrives and tell us within 10 days if anything is damaged. Note it with the carrier if you can, take photos, and keep the box. We’ll repair or replace it at no cost to you.
Refunds for EFA and ClassWallet purchases
Arkansas law requires that refunds on Education Freedom Account purchases go back to the student’s EFA. We can’t refund EFA purchases in cash, by check, or as store credit. Once we receive and inspect your return, we notify ClassWallet within 3 business days, and ClassWallet credits the student’s account. ClassWallet controls the timing from there.
If the Arkansas Department of Education decides a purchase isn’t eligible, the item needs to come back and we’ll credit the student’s EFA.
Refunds for card purchases
Card purchases are refunded to the original card within 5 business days of receiving your return.
Warranty
PALMER digital pianos and electronic drum kits include a 2-year parts warranty from the date you receive them. We also cover labor for the first 90 days. Our Conway store is your first call for anything warranty related, and our repair team handles diagnosis, parts, and repair right here.
If a defect shows up within the 30-day return window, you can choose an exchange or a refund. The warranty doesn’t cover physical or liquid damage, misuse, repairs done somewhere else, cosmetic wear, or normal wear items like drum heads, pads, and cables. Your order confirmation or ClassWallet invoice is your proof of purchase.